Frequently Asked Questions

We design and supply bespoke karaoke systems for home, venue, and mobile use. Our team matches speakers, microphones, players, and mixers to your space, budget, and how you plan to use the gear.

We use leading audio brands available in Australia, including Bose, Shure, JBL, Electro-Voice, Soundcraft, AKG, Samson, Acesonic, and Madboy.

Yes. Visit our showroom at 279 Inkerman Street, Balaclava VIC 3183. You can see and hear microphones, mixers, and full karaoke packages in person. See our About Us page for a map and contact form.

Our showroom is in Melbourne and we regularly help customers across Victoria and Australia. Shipping is available Australia-wide; for large or custom systems, call us first so we can recommend the right setup and delivery options.

Our range includes complete karaoke systems, microphones (wired and wireless), speakers, PA packages, mixers, headphones, and accessories. Browse the online shop or ask us for a recommendation.

These are configurable packages on our website. Choose components such as an Acesonic KOD-6888 player, Bose S1 Pro+ or Pro8/Pro16 speakers, and Samson or Shure wireless microphone systems. The price updates as you select options. View karaoke systems to get started.

The KOD-6888 is a touch-screen karaoke on-demand jukebox with dual microphone inputs and 4K output. Models are preloaded with large song libraries in English and other languages (Chinese, Korean, Vietnamese, and multi-language packs). Many models include cloud connectivity for song updates.

Yes. We carry pre-owned and ex-demo gear such as wireless microphone sets, Bose PA systems, and portable speakers. Second-hand items are listed separately in the shop with condition noted on each product page.

Absolutely. Most customers call or email before buying so we can discuss room size, audience, wired vs wireless mics, and budget. Reach us on (03) 9534 4106 or contact@australiankaraoke.com.au. We are happy to recommend the right setup.

No. You can checkout as a guest. Creating an account lets you view order history and speeds up future purchases, but it is optional.

Yes. Product prices on our website are shown inclusive of GST unless stated otherwise.

We accept major credit and debit cards (via Stripe), PayPal, and Afterpay where shown at checkout. Available options may vary by order total and product.

Add items to your cart, proceed to checkout, enter your billing and shipping details, and complete payment. You will receive an order confirmation by email. For composite “Build your own” products, configure all required options before adding to cart.

Yes. If you prefer personal service or need help configuring a system, contact us on (03) 9534 4106 or contact@australiankaraoke.com.au and we can assist with product selection and ordering.

We ship Australia-wide using trusted couriers. Shipping methods and costs are calculated at checkout based on your delivery address and the size and weight of your order. Large or heavy items such as speaker systems may require freight delivery.

Delivery times depend on your location, stock availability, and the carrier selected at checkout. Metro Melbourne orders typically arrive sooner than regional or interstate deliveries. We will notify you if an item is on back order.

Local pickup from our Balaclava showroom (279 Inkerman Street, Balaclava VIC 3183) is available for many orders. Contact us on (03) 9534 4106 before or after placing your order to arrange a pickup time.

When your order is dispatched, we send tracking details by email where the carrier provides them. If you have not received tracking information within a few business days, contact us with your order number.

We want you to be satisfied with your purchase. If something is not right, contact us at contact@australiankaraoke.com.au with your order details. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Your rights may vary for change-of-mind returns depending on the product; we will explain your options when you get in touch. See also our Terms and Conditions.

New equipment is covered by the manufacturer's warranty. Warranty terms and duration vary by brand and product. Details are on individual product pages or available on request. Second-hand and ex-demo items are sold with condition noted and may have limited or no warranty.

Contact us as soon as possible at contact@australiankaraoke.com.au with your order number and photos of any damage. We will work with you to arrange repair, replacement, or refund in line with Australian Consumer Law.

Call (03) 9534 4106 for equipment advice, email contact@australiankaraoke.com.au with your requirements, or use the form on our Contact page. We aim to respond to emails on business days.

Australian Karaoke Pty Ltd, 279 Inkerman Street, Balaclava VIC 3183, Australia.

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