Refund and Returns Policy
If the product you have purchased from Australian Karaoke Pty ltd has a manufacturing fault, we will facilitate the repair, replacement or refund in accordance with Australian Consumer Law. If the item is DOA (dead on arrival) or develops a fault that is covered by ACL within 30 days from the delivery date, we can replace the item with a new one or provide a refund. When starting out with any new piece of technology, it is of utmost importance that you read the manual and setup instructions to ensure you understand how to properly and safely operate your gear. Commonly we find that equipment is not faulty but rather is being incorrectly used, so please be sure to check the basics before returning your gear:
- Check leads, plugs and connections
- Read the manual
- View manufacturer websites for any updates on product manuals, features or firmware updates
If returning something as DOA / under warranty, please return it with full packaging to the best of your ability
How do I return a faulty item?
To return your product, you should mail your product to:
279 Inkerman St, Balaclava VIC 3183
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at returns@australiankaraoke.co.au for questions related to refunds and returns.
